About the author - Su Wen
Editor - live chat and SaaS tool selection
I am Su Wen, the editor of this site. I focus on choosing live chat, AI customer service and business SaaS tools, hands-on testing how systems like Meiqia differ in features, price tiers, channel integration and deployment.
The comparisons and notes here are compiled from public industry material and each vendor's official help, and published only after I verify them point by point; any 2026 figures are public-estimate based, not first-hand measurement, and are labeled as such - no exaggeration, no fabrication.
This tool page helps you compare live chat systems by dimension and see how vendors differ. If you spot an error or have something to add, your feedback is welcome.